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FAQ





About our products



Free shipping within Malaysia



Q: What is Name jewelry?



A: Name jewelry is custom-made jewelry such as personalized name necklaces, name pendants, name rings, name bracelets, name anklets, initials-jewelry, and more.

This kind of jewelry was made popular by countless celebrities such as Sarah Jessica Parker (a.k.a. Carrie Bradshaw) from the hit TV Series "Sex in the City". Her unique "Carrie" Style Name Necklace is one of the most coveted styles in the jewelry and fashion markets today.

By personalizing the Name Necklace, the wearer of this piece of jewelry has a chance to be unique and stylish at the same time.





Q: Is this a good gift to purchase?



A: Yes, this is a great gift for all age groups. Our name necklaces are perfect for Birthday, Aniversary, Special days and many more...



It will definitely bring to you an unforgetable memory.





Q: How big is the name plate?



A: Name plate sizes vary according to length of name.

The average name plate size ranges from 3cm-4.5cm width of the pendant



( Measurement are included any logo added into the pendant)





Q: Why choose the same pendent size on different pendent but the outcome font look different size?



A:The outcome pendent’s font will be smaller if more word or alphabet or even logo or design is added / squeeze into the pendent.



On the other hand if word or alphabet are lesser, the size of the word outcome will be also look big.



So the outcome pendent font size will be depend on the design of the necklace, but we will arrange it into the size of width you are choosen. Eg. M = 3.5cm. All the design and alphabet you choose will be done within 3.5cm.



#Please allow 3+-mm different as it is a fully handmade product.





Q: Is the length of the name plate included in the length of the chain?



A: The chain length mentioned on our website does not include the length of the name plate.

The length of the chain is default as 45 cm length.



Please remark if you need a longer or shorter length of the chain..





Q: What materials do you manufacture your jewelry in?



A: We manufacture our products in the following materials:

1. Plated 18K Yellow Gold on 925 Silver

2. Plated 18K White Gold on 925 Silver



3. Plated Rose Gold on 925 Silver

4. Pure Titanium

5. Swarovski Crystal

6. Diamonds

7. Acrylic (made of high quality condensed plastic)





Q: Will Sterling Silver Tarnish?



A: Sterling Silver might change color over time. If your skin type is acidic, tarnishing can occur very quickly. In order to remove any tarnish, you should apply silver polish to your jewelry. In some cases, letting your local jeweler re-polish your Name Necklace will slow down the tarnishing process.



Jewelry care instruction :



Avoid contact with sweat, alcohol and we recommend to wipe it with our clothes often.





Returns/Refunds



Q: What happens if I receive a defective product?



A: In the unlikely event that you receive a damaged product, please notify us immediately by e-mail at :lazenda2u@hotmail.com with a attach photo and you will receive a solution to solve the problem.





Delivery



Q: What is the courier service are lazenda using?



A: We will using pos malaysia to courier out our products.



It will normally takes 3-5 days to reach to you after we sent the necklace.



For the delivery status may email to us to ask with your order number.





Q: What if I miss out to sign for the parcel?



A: If you are miss out to sign the parcel, Pos will leave a note in your mail box, you may call



the number they provide to arrange for the second time delivery.





Promotions



Q: How do I use my special promotional code?



A: If you receive a special promotional offer from us, simply enter the promotional code in the “Coupon Code” box provided on your shopping cart page under the details of your order and then click on the “Apply Coupon” button. If you would like to view the promotional offer/discount before proceeding to check out, the details will be reflected in the “Order Total” box.



Q: Do you have anymore questions for us?



If so, e-mail us to: lazenda2u@hotmail.com




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